Customer service is something we take very seriously.
We welcome any comments or suggestions that you may have about our site or service, or if you have any questions around either the jewellery or any part of the ordering process, please do not hesitate to contact us.
9am - 6pm (Dublin) Monday – Saturday (Except Irish National Holidays)You can contact us at the following postal address, e-mail address or phone number:
|Phone:||+353 1 873 0418|
NB: During busy times we may not be able to take your call immediately but we will always reply as quickly as we can.
If contacting us by email, please try to include as much information as possible with your enquiry so we can get back to you with a full answer asap.
“Dear Mr Dickson,
I'm just writing to you to tell you that I am thoroughly impressed with the gents wedding ring I ordered - I just received it, it fits perfectly and it exceeded every expectation that I had. The price is amazing considering the craftsmanship and I want to thank you for the amazing wedding ring. Yours truly”
“Good afternoon Ken,
I just wanted to let you know that the ring arrived on Friday. It is really beautiful and my Fiance loved it. Thank you very much for fantastic service.”
I checked in with our mail center and the ring arrived this morning! It is simply gorgeous and I will now count down the days to the wedding simply so that he can see it. Thank you again for all of your help and efforts. You have helped make this whole experience wonderful. I will certainly visit your site again for future needs. With sincerity.”
“My order has arrived. Just what I wanted. Beautiful! I'm very pleased with it. Will not hesitate to recommend you and use your services again.
Thank you so much”
I cannot tell you how grateful I am to you for your kindness and wonderful business practice. This is Eileen from Armagh who lives currently in the US. I am so thrilled to have a Connemara marble claddagh ring again after losing the one purchased in Ireland. The torc ring is beautiful. I get many comments and enjoy explaining the history. Ken, when home I will come to your shop. Until then, I will continue to make purchases through your website and highly recommend that anyone wishing true beautiful Irish jewelry and outstanding Irish courtesy to visit you on holiday and by website. Many thanks and God bless.”
I just wanted to thank you for my order of cross and chain plus the cufflinks. They were beautiful -my son was thrilled. I also appreciated your phone call-now that is customer service. Take care”
Received necklace today to my delight, it's perfect. Was bought by my dad for his 2nd great granddaughter. You see my mum came from Carrick on Suir, mum and dad would often go back for holidays. They bought myself and my sister a Shamrock necklace back, on another visit they bought back there 2 granddaughters a shamrock necklace, there last visit they got there first great granddaughter a shamrock necklace. Sadly mum passed last year, all us girls wore the necklaces to her funeral (she would have liked that). Dad said he might not get back to Ireland but wanted to carry on the tradition and asked if I could find one on the internet, so very very pleased I found you. Many many thanks”
“Hello Ken & Jane,
Thank you so much for your assistance with this issue. I was very impressed with your website as soon as I laid eyes upon it and became even more impressed after browsing through all the beautiful items. But now, with the excellent customer service added to it, you have ensured that I will be a return customer. Thank you again and have a wonderful day! Best Regards,”
Thank you for your prompt service in delivering my second Irish Trinity Knot ring purchased from your store. They are both stunningly designed and crafted and I will always treasure them. Again thank you Best Wishes”
“Hello Ken, The Claddagh ring that I ordered recently has arrived today it looks really great, the design and size are perfect, thank you so much for your kind advice. Best regards”
“Hello Mr Dickson,
It was great meeting you in person and not just talking through email communication. My fiance and I have received our wedding bands from you! Absolutely beautiful craftmanship!! We are so happy with our purchase and feel we have picked the perfect bands for us. Thank you so much both to you and your lovely wife.! Will definitely be returning to Ireland in the not too distant future. Once again many many thanks.”
“Thank you Ken,
I received the cross some minutes ago. It's beautiful. Best regards and a nice weekend for you!”
Excellent item, Excellent service, just plain Excellent, nothing more need be said!!”
I did not have a opportunity to write you and compliment your company on not only the beauty of the necklace that I ordered from you, but I also applaud the packaging. Elegantly put together. Many thanks.”
Once again I must extend my graditute for all you have done. I know my girlfriend will be surprised. You and your company have really come through for me. I'll always remember the kind and prompt service you have provided.”