Security and Delivery FAQ

How does ACJ protect my credit card information?

ACJ recently switched over to PayPal as being our primary payment system. There are a large number of benefits to the consumer with this.

Do I need to have a PayPal Account?
No! PayPal can be used by all customers, not just those who have a paypal account. During the authentication process, it will ask if you have an account, or if you want to pay by credit card instead. If you choose to pay by card, it will give you the option of creating an account once the transation is completed. If you do not wish to create an account, you are not required to do so.

Credit Card Support
PayPal supports a large number of credit cards, including: Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. Depending on your processor, Payflow Pro also supports level 2 and level 3 Purchasing Cards (P-Cards). Check cards or debit cards with either a Visa or MasterCard logo are supported and treated just like a credit card.

NB: Card types that are currently not compatible with PayPal Merchant Services are:
Procurement and private label credit cards (such as a department store credit card). Debit cards requiring a numeric password and pin-pad for entry.

Buyer Protection
Purchase Protection covers all eligible purchases where PayPal is used, as well as payments made through their website. To take advantage of Purchase Protection, they require, among other things, that PayPal merchant accounts be kept in good standing. If an issue arises, customers can log a dispute within 180 days of your purchase or payment. The full user agreement can be read here.

Protection of your personal information
When you shop with PayPal, you don’t have to worry about sharing your full financial information. They keep this information secure using sophisticated encryption to process every transaction. ACJ is only given the minimum information necessary to process the order. All credit card details are processed and kept by PayPal.

ACJ is committed to our customers' security, and will continue to offer the highest levels of protection for your credit card transactions.

How does ACJ protect my privacy?

Your Privacy
We will not rent or sell your name, address, email address, credit card information or personal information to any third party. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

Secure Transactions
ACJ uses the latest encryption technology to protect your credit card information. You can place your orders using SSL encryption (the Internet standard for secure transactions).

PayPal
Transactions made through PayPal are subject to PayPal's own transaction and data security policies. These can be found here.

Changes to our Policy
Our Policy is intended to provide you with the safest and most secure shopping experience possible. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. Please refer back here to keep up to date on any Privacy Policy changes.

Payment Options

In what currency are products charged?
Although our site can display prices in different currencies, all products are charged in Euro. When you get to the checkout, it will display the price in Euro, along with the approximate price in whichever currency you've chosen.

How are prices in other currencies calculated?
The prices shown are calculated on a daily basis and are based off exchange rates for that day. Please note that these are only an approximate price and you will still be charged in the fixed Euro price.

When will I be charged for my order?
Payment for order will be captured when we dispatch your items. Please note: Although we DO NOT charge the transaction until production has started on the order, some banks reflect the value of the order against your available balance immediately. In this case we have not actually captured the payment; the bank have merely 'reserved' the funds for us. This process is perfectly normal and is referred to as 'pre-authorisation'.

Shipping Charges and Options

What shipping options are available?
Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address. We offer free worldwide delivery on all orders over €120, or discounted Fed-Ex delivery.

Shipping Options and Costs are displayed in the checkout stage before you buy.
We will continuously review our Shipping Options to bring you the best Service Possible.

Taxes, Customs Duties and VAT

Customs duties and taxes
Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from ACJ's charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.

You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.

Customs sticker
ACJ is required by law to declare an accurate monetary value on all non-Irish shipments.

We are unable to honour any requests to suppress the value of an order on the customs sticker.

VAT
A Value Added Tax (VAT) will be applied during the checkout process to orders shipped within the European Union. This is at the current Irish rate of 23%. The total VAT charges (if any) will be calculated for you before you place your order. No VAT will apply to orders outside of the European Union.

Please note: No money will be taken from your account until the items you ordered are ready to be shipped.

Delivery Times

(Delivery times depend on availability of items)

Ireland:
FedEx: Unfortunately this is not available to customers in the Republic of Ireland.
Express: Next Day delivery depending on product availability.
Letter Post: National Postal Service to Ireland & Northern Ireland. First Class Letter Rate.

Note: All delivery times depend on availability of items

Great Britain (except Northern Ireland):
FedEx: 2 days depending on product availability.
Air: Usually takes 7 to 14 days depending on product availability.
Surface: May take up to 12 weeks depending on product availability.

Note: All delivery times depend on availability of items

European Union (except Great Britain):
This service includes Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Portugal, Spain and Sweden.
FedEx: 2 days depending on product availability.
Air: Usually takes 7 to 14 days depending on product availability.
Surface: May take up to 12 weeks depending on product availability.

Note: All delivery times depend on availability of items

European Union (except Great Britain):
FedEx: 2 days depending on product availability.
Air: Usually takes 7 to 14 days depending on product availability.
Surface: May take up to 12 weeks depending on product availability.

Note: All delivery times depend on availability of items

Other European Destinations:
FedEx: 2 days depending on product availability.
Air: Usually takes 7 to 14 days depending on product availability.
Surface: May take up to 12 weeks depending on product availability.

Note: All delivery times depend on availability of items

USA and Canada:
FedEx: 2 days depending on product availability.
Air: Usually takes 7 to 14 days depending on product availability.
Surface: May take up to 12 weeks depending on product availability.

Note: All delivery times depend on availability of items

Far East, Australia & New Zealand:
FedEx: Delivery within two days, depeding on product availability.
Air: Usually takes 7 to 14 days depending on product availability.
Surface: May take up to 12 weeks depending on product availability.

Note: All delivery times depend on availability of items

Rest of the World:
FedEx: Delivery within two days, depeding on product availability.
Air: Usually takes 7 to 14 days depending on product availability.
Surface: May take up to 12 weeks depending on product availability.

Note: All delivery times depend on availability of items

Returns Policy

How do I cancel an order I've placed?
If you wish to cancel your order, please contact us as early as possible, either by email or phone. You can find out details in the 'contact us' section of our site. If you have any questions about your jewellery before ordering, or need more information, please don't hesitate to contact us as we will be happy to help you.

How do I return an item?
We guarantee your satisfaction with all ACJ merchandise and work within the protections offered by EU law. Any purchase made on our website is subject to EU law, regardless of the country the purchaser is from, or the country of destination of the jewellery ordered. You may return jewellery within 14 days of delivery for a full refund of the purchase price (minus shipping charges). Please note there are some exceptions to this policy:

Exceptions to our return policy:
As per EU law, unless your jewellery is found to be defective or not as described, our return policy excludes the return of any jewellery that has been made to order. This includes all rings and any other custom sized, engraved or equally customised products. Earrings are also exempt for hygiene reasons, even if they have not been worn.

Items showing signs of wear or those that have been engraved, altered or resized by a jeweller other than All Celtic Jewellery, cannot be accepted for return.

Please Note:
Be sure to send your return via an insured carrier.
If you use a carrier like Fed-Ex or UPS, you may attract a customs duty from the country of departure, so please clarify this with your carrier before you make your decision and goods are sent back. ACJ is not responsible for lost returns.

What do I do if there are damaged or defective items?
If you receive a damaged or defective item, please notify us using our Contact Us page. In your message, be sure to include:

Your order number
The item(s) you wish to return
The reason for the return

Also, please specify whether you prefer a replacement or a refund. We will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. If your product is damaged or defective, you will not be charged any additional shipping or handling fees for replacement shipments.

If returning an item please that the following steps:

Place a note on the outside of the package stating clearly:
"VAT No: IE9S67230I. Item returned to store of original purchase for exchange/repair”, as this will help prevent delays while going through customs.

I returned an item. When will I receive my credit?
Please allow 4 weeks for domestic (Irish) returns to be processed, or 4 to 6 weeks for all overseas returns. If you do not receive credit for your return within the time frames shown above, please trace your return shipment using the tracking number provided to you by the shipper when you shipped the package. If the tracking information indicates that ACJ has received the package, please notify us using our Contact us page. Be sure to include your order number in your message.
ACJ is not responsible for lost returns.

If you purchase from a country that is outside the European Union and you decide to return your order for a full refund, please be aware of fluctuations in currency. All our transactions are in Euro, and we will refund the full amount paid in Euro, minus any delivery charges. However, if the currency rate has changed since the initial purchase, and you receive back less that you paid in your local currency, we are not responsible for any difference in the amount after conversion to your local currency(either positive or negative.)

Troubleshooting

I get an error message when I try to connect to your secure server?
This only affects older Browsers and can be fixed by either:

1. Upgrading your Browser
2. or if you do not wish to upgrade your browser, you can update your security certificate (in about 2 minutes) by visiting http://www.thawte.com/certs/server/rollover.html


ACJ, PO Box 13115 D18, Ballyogan Rd, Dublin 18, Ireland
Phone: +353 1 873 0418
Email: info@allcelticjewellery.com

© All Celtic Jewellery 2019. Images may not be reproduced without permission.