Refund policy

Order cancellation

If you wish to cancel your order, please contact us as early as possible, either by email or phone. You can find out details in the 'contact us' section of our site. Please note: If an item has entered into or completed production, cancellation is not possible at this stage.

If you have any questions about your jewellery before ordering, or need more information, please don't hesitate to contact us as we will be happy to help you.

Return of an Item

We guarantee your satisfaction with all ACJ merchandise and work within the protections offered by EU law. Any purchase made on our website is subject to EU law, regardless of the country the purchaser is from, or the country of destination of the jewellery ordered. You may return jewellery within 14 days of delivery for a full refund of the purchase price (minus shipping charges). To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging including any documentation, e.g. a Diamond Certificate. Please contact us in advance of returning your item. Items sent back to us without first requesting a return will not be accepted. 

Please Note:

Be sure to send your return via an insured carrier.

If you use a carrier like Fed-Ex or UPS, you may attract a customs duty from the country of departure, so please clarify this with your carrier before you make your decision and goods are sent back. ACJ is not responsible for lost returns.

Place a note on the outside of the package stating clearly:

"VAT No: IE5990286Q. Item returned to store of original purchase for exchange/repair”, as this will help prevent delays while going through customs.

Please note there are some exceptions to this policy:

Exceptions / non-returnable items 

As per EU law, unless your jewellery is found to be defective or not as described, our return policy excludes the return of any jewellery that has been made to order. This includes all rings and any other custom sized, engraved or equally customised products. Earrings are also exempt for hygiene reasons, even if they have not been worn.

Items showing signs of wear or those that have been engraved, altered or resized by a jeweller other than ACJ, cannot be accepted for return.


Damaged or defective items

If you receive a damaged or defective item, please notify us using our Contact Us page. In your message, be sure to include:

Your order number

The item(s) you wish to return

The reason for the return

Also, please specify whether you prefer a replacement or a refund. We will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. If your product is damaged or defective, you will not be charged any additional shipping or handling fees for replacement shipments.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please allow 4 weeks for domestic (Irish) returns to be processed, or 4 to 6 weeks for all overseas returns. If you do not receive credit for your return within the time frames shown above, please trace your return shipment using the tracking number provided to you by the shipper when you shipped the package. If the tracking information indicates that ACJ has received the package, please notify us using our Contact us page. Be sure to include your order number in your message.

If you purchase from a country that is outside the European Union and you decide to return your order for a full refund, please be aware of fluctuations in currency. All our transactions are in Euro , and we will refund the full amount paid in Euro, minus any delivery charges. However, if the currency rate has changed since the initial purchase, and you receive back less that you paid in your local currency, we are not responsible for any difference in the amount after conversion to your local currency(either positive or negative). Customers in the United Kingdom and the United States will be refunded in their local currency.

 

ACJ is not responsible for lost returns.